IT support technicians, or computer repair technicians as they are sometimes called, take malfunctioning computer hardware and software, then perform the necessary steps to diagnose and ensure the systems are returned to a usable state. Technicians also build and assemble personal computers and servers, and may set up local area networks of computers and other related devices.

IT support and repair technicians mainly deal with the hardware components of a computer, but sometimes are called upon to install or replace drives, memory, and cards. Tech support may be required to build a system from components and load the operating system software on to the hard disk. He will then locate and install the necessary programs – called drivers – that allow the operating system software to work with the hardware.

A computer repair technician will also work with computer software. This is usually the operating system software. Computers may get viruses or other malware infections, and so the tech support is called upon to remove the offending programs. If the operating system software will not function and cannot be repaired, the technician will usually back up the user’s data, and re-format the hard disk with a new copy of the operating system.

What is the workplace like?

IT support and repair technician’s work areas or cubicles tend to be well lit and climate controlled offices or work bench areas. Technicians may also be required to perform their repairs on-site in a number of different environments including industrial settings, commercial offices or residences.

To be an IT technician also means having:

  • A Logical Mindset – because computers are logical devices, and critical thinking skills are necessary to make appropriate decisions on how to solve a particular computer problem.
  • Curiosity – means learning new things and thus, to have a passionate interest in computer technology. Given the continually changing nature of computers and technology, new technologies emerge and require continual learning.
  • Patience – diagnosing and repairing computer problems can be a time-consuming process.
  • Good Communication – every technician must have the ability to explain to the end user what the problem is, the solution, and how to prevent problems in the future, without the use of technical jargon that will confuse the user.
  • Being educated and experienced – to be an IT tech support requires at least a high school diploma. Many technicians have a two-year and four-year degrees from an accredited college, or a diploma from a technical institute. To work in many shops or organizations, a technician will also require an A+ certification. The A+ certification is an internationally accepted, vendor neutral, certificate awarded by the Computer Technology Industry Association or CompTIA. Having an A+ certification shows that the computer repair technician has competency in troubleshooting, preventative maintenance, installation, networking, and security aspects of the computers they service.


This entry was posted by Staff Writer on Saturday, April 2, 2016 at 6:11:33 AM and is filed under Mixellaneous.

Leave a Response