Remote access is a wonderful and appealing tool of technology.

Remote access technology is used by almost all legitimate computer and technical support companies to completely access your computer remotely from their office without the need to go to your exact location. It also allows you, the owner, to watch what the technician is doing and how they are doing it. This can be very instructive also since you get to learn what they’re doing and how to fix a certain problem.

Rather than relying on the user’s description of the problem, and also the problem of the technician relaying to the user how to solve the problem, the technician can in fact directly look into the problem and investigate directly in order to find a solution. It is better than having to walk a user through a complicated set of steps that’s often hard to understand.

However, before you even allow someone remote access to your computer for troubleshooting, there are some things you either need to clarify first off or need to do first before any remote access can happen.

You called first, not the other way around

Let’s clarify a very important aspect of remote access from a tech support company: You will always call first, not the other way around. If someone calls you purporting to be from tech support or from Microsoft or even pretending to be from the Facebook board, it’s a 100% guarantee that the call is fake and the caller is a scam artist who’s after your personal information in order to penetrate your bank accounts and the like. On the other hand, you call for tech support because you need something fixed, and then the technician asks permission to use remote access. Unless your tech support company hires clairvoyant time travelers who know you need computer support before you call, don’t even bother with fake callers.

Trust is a big deal with Tech Support companies

For legitimate technical support companies, trust is a big issue when it comes to its clients. This is because they know that their clients will only grant remote access continuously only if the client trusts the technician completely. This is why tech support companies encourage clients to subscribe to packages for a longer period of time rather than paying on a per-service basis. This is the company’s way to gain the client’s trust.

Back up everything

And this means everything, especially all your files. This is just in case something bad happens to your OS or the hard drive. Always be prepared for the unexpected.

Close out access to a partitioned part of the hard drive

If you have a partitioned hard drive to separate the OS files from your personal files, you can close off one part of the hard drive with your files that can be accessed only by your password. Or you can simply request the technician to remotely access the computer from a visitor’s user account so you don’t need to reveal your own admin user password.


This entry was posted by Staff Writer on Saturday, December 3, 2016 at 6:13:19 AM and is filed under Tech Tips & Tricks.

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