Very recently, Supportrix has been getting complaint calls from customers concerning the use of Supportrix as a scam.

These scammers begin everything with a phone call. Remember that scammers can get your name and other basic information from public directories.

After calling you, they attempt to gain your trust by pretending to be associated with Supportrix and then confusing you with a barrage of technical terms. They may ask you to go to your computer and perform a series of complex tasks. Sometimes, they target legitimate computer files and claim that they are viruses. Their tactics are designed to scare you into believing that there is something wrong with your computer and that they can help fix your “problem.”

Once they have gained your trust by using the Supportrix name, they can now:

  • Request you to give them remote access to your computer and then make changes to your settings that could leave your computer open and vulnerable for them to look for sensitive personal information.
  • Request for credit card information so they can bill you for their phony services, or worse, hack into your account.
  • Deceive you into installing malware that could steal sensitive data, like user names and passwords especially from your credit card or bank accounts.

For the benefit of our customers who have always believed in our services, we are reminding you that:

  • Supportrix DOES NOT and WILL NEVER make unsolicited calls to customers.
  • Supportrix will only call customers who have a scheduled call-back approved by the customers themselves.
  • Technical support happens when the customer experiences a computer problem and then calls Supportrix. It never happens the other way around. There is no way in which Supportrix may know that a customer’s computer has a problem unless the customer makes a call.
  • Aside from telephone calls, most customers may connect with Supportrix online either by social media or e-mails.

Supportrix gives the following tips and advice should scammers call you:

  • If you get a call from someone who claims to be a tech support person from Supportrix, hang up and call us on a phone number that is clearly advertised on our official website.
  • Any caller who creates a sense of urgency or uses high-pressure tactics is a scam artist.
  • Never give remote control of your computer to a third party who calls you like in the above.
  • Do not rely on caller ID alone to authenticate a caller. Criminals spoof caller ID numbers. They may appear to be calling from a legitimate company or a local number, when they’re not even in the same country as you. To be sure of the Supportrix phone numbers, look for our contact information on our software package or on official receipts.
  • Never provide your credit card or financial information to someone who claims to be from Supportrix.
  • If a caller pressures you to buy a computer security product or says there is a subscription fee associated with the call, hang up.
  • Supportrix will never call you to ask for your email password or any sensitive information.


This entry was posted by Staff Writer on Friday, April 15, 2016 at 1:29:49 AM and is filed under Mixellaneous.

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