You bought your personal computer or laptop with a considerable amount of money — money that doesn’t grow on trees, by the way. And now that it’s causing some computer issues, are you willing to risk it by troubleshooting it using your very limited and non-tech savvy DIY troubleshooting skills?

Honestly, there are some slight problems that even the most non-tech savvy users can troubleshoot. However, when the computer problem is too much to handle, or as they say, it’s over and beyond your pay grade, do learn to quit while you’re ahead and leave the repairing to the real experts and professionals such as a professional technical support company.

Windows Freezes or Stops Responding

This problem you can check yourself. When the computer freezes or stops responding, press the Num Lock button to see if it turns on and off. If it does, you can press CTRL + ALT + DEL and End Task the frozen program. If it doesn’t respond to this, then you may need to restart your computer by pressing the on-off switch. If still nothing happens, then it might be a major software issue or a vicious malware or virus has taken over. In this case, quit and call the professionals.

Driver Related Issues

A computer lock up can also be caused by outdated or corrupted drivers. For example, if there is an issue that exists with your video adapter drivers, your computer could lock up while playing a game or watching a movie. Make sure no errors exist in the Windows Device Manager by opening the Device Manager and verifying that no “Other Devices” are listed. Also, check the device list to see if any of them have a yellow exclamation mark or red X next to them. If they do, visit the page on identifying problems in Windows Device Manager. Also, make sure you have the latest drivers for all major devices in your computer (video, sound, modem, and network). Again if all else fails, who you gonna call? The professional tech support company.

Hardware Issues

Caution: When issues related to hardware happen and you’re not a computer engineer, reach for the phone and call the professionals instead of attempting to open your computer. A hardware malfunction or misconfiguration can cause a computer to lock up. There is a small technique to check this one out. If you have certain external components connected to the PC, you may remove your modem, network card, sound card, or any other expansion components because they are not needed for the computer to operate. Run the computer without these cards to see if they are the cause of your issue. You should also try unplugging any peripheral or plugged in devices one at a time to see if they’re causing your issues. Be advised that removing even external components can be dicey so handle these with care. Again, if you are in doubt even in the slightest, leave everything alone and just reach out for the phone and call for professional help.

This entry was posted by Staff Writer on Thursday, September 22, 2016 at 6:35:53 AM and is filed under Tech Tips & Tricks.

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