Will new technology like smart homes or the Internet of things affect the tech support industry? Of course it will, because in fact, history shows us that any new technology will always affect any type of industry. With technical support very closely a part of both computer technology and Internet technology, it’s only natural that any changes or advances in either technology in the next five years will alter a lot in technical support.

To give you an idea of just how the Internet and the computer (including all mobile gadgets that use the Internet) has become a semi-permanent (in some cases, permanent) part of everyday life and work. Consider that in just one hour all over the world, over 204 million e-mails are sent, 61,000 hours of music or movies are streamed online, 20 million views and 3 million uploads to Flickr, 100,000 tweets, 6 million views and 277,000 log-ins to Facebook, and some 2 million Google searches.

That’s just for one hour; if you take into account what happens in eight working hours, then you get the picture just how close and affected technical support is.

More technical support will be needed as technology disruptions will be common

Not because this is the main topic, but naturally, as machines (or gadgets) become more complex and more dependent on the Internet, breakdowns or malfunctions will occur more frequently. More and more companies will find it more expensive to maintain their own IT technicians and will outsource more to exclusively technical support companies. Reduced operational expense budgets will also push more companies to do the same. This and the fact that end users will demand 24/7/365 global technical support as usage of mobile gadgets increases.

Bigger data and storage

By 2016, big data demand will generate 1 million jobs, but only a third will get filled due to shortage of talent. This means a 30 to 60 percent compounded growth in data depending on the company, and this will affect even small and medium businesses. Audit, archive, and recovery are increasingly complex. With this, technical support companies may be called on from time to time to repair, oversee, or maintain large numbers of servers.

Internet of Things

Imagine all smartphones and other mobile gadgets connected to each other electronically, through the Internet, and with radio and GPS capability. Suddenly all electronic things have an IP address and can be tracked, including televisions and even some household appliances. Most new cars will be enabled for the Internet. Even street lights can be networked. Driving the trend are things like embedded sensors, image recognition, augmented reality, and near field communication. The result is more business opportunities with the Internet of things, but it all adds to the complexity of IT, and in comes the technical support.

Smart home appliance madness

Proliferation of point solutions for homes which are easy to deploy, with embedded OS, and locked down environments only means that this will definitely contribute to the complexity issue. Now seeing more virtualized homes and appliances means more complex embedded software, inventory monitoring, and security monitoring.

Tags: ,

This entry was posted by Staff Writer on Thursday, May 14, 2015 at 9:40:01 AM and is filed under Mixellaneous.

Leave a Response