Posts tagged "technical support"

Aside from saving time, outsourcing your IT support service can help your business both in short and long terms. The main benefit of outsourcing is firstly, and most importantly, financial in nature. Controlled IT Costs Outsourcing converts fixed IT costs into variable costs and enables you to make an effective budget. In other words, you…

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One might think that the important qualities of a good tech support provider are the services and the level of satisfaction that they give to their customers. While this is true, there is a much deeper bottom line: How an IT support provider trains their specialists to be professional and to offer the best customer…

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We are all aware of those people who encounter technical issues with their devices and just want them fixed. They’re not really interested in learning the tricks and trades to help themselves, and you can’t possibly be there for them every time they would get an error message. Some computer users are eager to learn…

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The problem with having a Small or Medium Enterprise (SME) is not being able to afford your own IT department with IT personnel. You will surely need a tech support team to keep your computers running and see it fixed if something goes wrong. A few decades ago small and medium sized businesses didn’t even…

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With the immense competition in the business market, you can take your business to the top, increase your ROI, and earn huge profits. To ensure this, your business will always need the best software and computer services. Although you may have your own local IT support technician as an option, there is a better alternative…

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Not to sound like an advertisement but, when you hire a tech specialist, here are the advantages in a nutshell: Telephone and remote support from Monday through Sunday, 24 hours per day, almost 365 days a year (almost because there will always be holidays that even tech support specialists need to take the day off,…

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There’s a common story that has been making rounds among many technical support companies. A customer frantically dials a tech support because his computer would not turn on no matter what he did. After listening to the customer for a while, the support representative calmly asks the customer, “Did you plug the power cord into…

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