Posts tagged "technical support"

The technical support customer support industry is one of the most powerful sectors, which contributes a lot to the economies of many. Total estimated spending of the customer service industry stands at around $US350 billion. Even the technical customer service outsourcing market has seen a steady growth over the last 5 years, and accounts for…

READ MORE

It has been a stigma for many people that calling tech support is a big pain in the neck. Though some companies strive to provide much better customer service than others, getting a correct and reliable answer in a timely manner is never guaranteed. So how do you get the best possible tech support, without…

READ MORE

Nowadays, you can see tech gadgets being sold everywhere from shopping malls to night markets. In a sense, gadgets such as smartphones and tablets made a great impact as to how we live and communicate today. The downside of having this kind of lifestyle is that people find themselves stuck or helpless whenever their gadget…

READ MORE

Providing good technical support is a very challenging task to deal with. It requires patience, along with good communication and people skills in order to run an efficient support business. To have a high success rate, you need a great product, great marketing, and of course great support. There are many companies with great products…

READ MORE

Will new technology like smart homes or the Internet of things affect the tech support industry? Of course it will, because in fact, history shows us that any new technology will always affect any type of industry. With technical support very closely a part of both computer technology and Internet technology, it’s only natural that…

READ MORE

It all started with the 1-800 number; companies wanted to get closer to their customers and make themselves available with just a phone call away. Now, we have the Internet and countless Internet-based gadgets, providing new options for customers to connect. Of course, we also have the social media revolution and everything could suddenly be…

READ MORE

The importance of having a dedicated IT team For the uninitiated, IT support is a method of finding solutions and fixing technical and computer issues. For instance, if your computer isn’t working properly, an IT support team will repair the broken computer or simply fix the problem that is making the computer not run properly….

READ MORE