Posts tagged "tech support"

For many people, working with technical support is not easy. But it doesn’t have to be difficult. There’s a big difference between “not easy” and “difficult.” And if you’re part of the problem in making things difficult, you’re not helping your computer any bit to get better. Thus, there are several things you can do…

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Remote access is a wonderful and appealing tool of technology. Remote access technology is used by almost all legitimate computer and technical support companies to completely access your computer remotely from their office without the need to go to your exact location. It also allows you, the owner, to watch what the technician is doing…

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Do you want to be a computer support technician? Or perhaps you are one already, but you can’t decide whether you’re just having a bad week or you’re really not cut out for the job. What does it take to be an effective tech? Is this a career at which you can excel and be…

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The best way to put it is business reliability. When any small business or enterprise invests in IT support, it increases their business reliability. This means better service or production, better served customers, and better sales. Let’s face it, small businesses are more prone to computer issues because they can’t afford to have a separate…

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If you feel that fixing your computer problem — either simple or complicated, is not your cup of tea, you still need to figure out exactly what your problem is and how to communicate that problem to whichever computer repair professional you have decided to get help from. Or maybe you have more guts and…

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It can only meant that the computer technician is in for a long, long conversation like a CIA guy interrogating a suspect. Now don’t get us wrong because we’re not implying that all computer users are outright liars. It’s simply that some users just don’t know what they did and committed a completely human and…

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Remote tech support is a way for a technician to diagnose a problem, experiment with possible steps to solve the problem, and verify an implemented solution — all these are done via the Internet. This means the computer technician stays at his workstation, and the malfunctioning computer stays where it is, too. It provides customers…

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