Posts tagged "smb technical support"

Every time we have purchased a new gadget or an appliance, we are so eager to use it and make it work that we disregard its operation manual most of the time. Whenever a problem occurs during its setup or function, the first thing that comes to our minds is to contact their tech support…

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You can never be too careful when it comes to sensitive data like social security or credit card numbers. You have to assure your users that the data and information they provided to you is in good hands on your servers. Below are some ways on how you can achieve that security on your own…

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Imagine a call center business with more than 200 employees, or a large financial company with over 100 employees; companies these big or even bigger (imagine multi-national) have one thing in common when it comes to IT; they have their own IT department responsible for maintaining the computers, software, and to instigate repairs when needed….

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Tech support stories are like bad airline stories and they range from bad to worse. Call wait times, cryptic phone trees, and confusing operator instructions are all part of the scenarios. There is no doubt that quality tech support keeps businesses running smooth and productive by keeping its technology continuously running. That is the key…

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