Posts tagged "small-medium business"

There’s an old saying that goes, “You can’t please everyone.” However, when it comes to customer complaints, this is often one time you should try to set things right. Not only that, but a customer complaint can be an excellent way to make your product or service better next time. While the truth is that…

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Companies that have engaged employees considerably outperform competitors whose employees are not engaged. Measuring employees’ engagement is challenging because it is based largely on employee perception, which is subjective. In addition, there is no hard and fast definition of employee engagement. As a result, there are no standard analytic tools used for measurement purposes. While…

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Your company’s product or service will not matter if you lack customer service skills. Customer service is the backbone of a successful business. It could be the difference between good reviews and repeat customers, and word getting around about negative customer experiences and people avoiding your business altogether. This is especially true in today’s economy,…

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To those who are not yet aware, a helpdesk ticketing system is a tool that companies use to track if things are being done as they are expected to be. For each task or concerned customers, there’s a ticket issued with details about what was done, who did what and when, and what else needs…

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People from all walks of life always talk about customer service. Either you’ve read an excellent customer service that went viral and you would like to experience one someday, or a bad customer service that you want to avoid. The evaluation of customer service is based on a lot of factors such as timeliness of…

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If you are currently searching for a business email provider, it is recommended to explore a number of factors, since not all email providers are the same. Some may be reliable and top of the line, while some are plain spam magnets. It can greatly help you stay on top of the game if you…

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For many businesses, millennials propose an interesting marketing challenge. Millennials are referred to those who were born from the late 1980′s to 2000s. Aside from comprising a significant demographic of consumers, they are still too diverse of a group to just bunch up into one category. And this what makes marketing to this particular audience…

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