Posts tagged "customer support"

The problem with having a Small or Medium Enterprise (SME) is not being able to afford your own IT department with IT personnel. You will surely need a tech support team to keep your computers running and see it fixed if something goes wrong. A few decades ago small and medium sized businesses didn’t even…

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Not to sound like an advertisement but, when you hire a tech specialist, here are the advantages in a nutshell: Telephone and remote support from Monday through Sunday, 24 hours per day, almost 365 days a year (almost because there will always be holidays that even tech support specialists need to take the day off,…

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What do you do when your flight to Brisbane, Australia is cancelled at midnight and the airline insists on rebooking you and your spouse on two separate flights? Or you are watching the last few minutes of “Homeland” and the cable picture starts pixilating for the twentieth time this month? If you are like millions…

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