Posts tagged "customer support"

Since the path of customer service has improved over the years, there seems to be no turning back. We have seen companies engage their customers through switchboards and physical stores over the last decade, followed by customer service outsourcing and online shopping services a few years after. The existing landscape of customer service experience is…

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Live chat has been existent for more than a decade now, but it’s only recently that companies realized its profound effect on website conversion rates. According to an article from emarketer.com, live chat is directly related to 38% of online purchases, while 62% of consumers who have used live chat said they would be more likely…

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Excellent customer service is critical to running a successful small business, and you should know that the best customer service solution you can give for your customers is to really communicate with them. Of course, gone are the days of phone-only support and the early Internet days of e-mail marketing is going into obsolescence. These…

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Usually, there are many inexpensive and often free ways to show appreciation to your customers. Of course, a great part of customer appreciation consists of great food and service, however, personal attention given by the business owner or manager can go a long way in making customers feel appreciated. Here are four tips on how…

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It doesn’t matter what type of company you’re working for, you will need to provide some form of technical support. Every once in a while, users will be needing support for the product or service they have purchased. Support can be a key selling point, a reason why a consumer will choose your product or…

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Customer service is a box full of drama. And being a part of it means you have to go through a lot of drama all the time. Showing them your true colors — that is, letting them know if you’re really mad, will not help you get what you want. Check out these few tips…

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We are all aware of those people who encounter technical issues with their devices and just want them fixed. They’re not really interested in learning the tricks and trades to help themselves, and you can’t possibly be there for them every time they would get an error message. Some computer users are eager to learn…

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