Posts tagged "customer service"

Your company’s product or service will not matter if you lack customer service skills. Customer service is the backbone of a successful business. It could be the difference between good reviews and repeat customers, and word getting around about negative customer experiences and people avoiding your business altogether. This is especially true in today’s economy,…

READ MORE

Over time, more and more people are relying on online stores in making most, if not all, of their purchases. Some households buy everything — from paper towels to books to large appliances from various online stores. Most consumers would like to enjoy a fast and convenient shopping experience, especially when it comes to pay…

READ MORE

Glass house is a term referring to centralized computing in a company. It originally came from glass windows that since the start of 1950s, companies began to build into their large central computer rooms to allow visitors to peer into their impressive rows of mainframes, storage device cabinets, and other hardware. But the term glass…

READ MORE

The importance of your clients can’t be understated, especially when there’s a great relationship growing. Sometimes, it’s easy to slip into the comfort zone where you feel like you can stop bringing roses. A big no! It’s important to make clients feel that they’re special all the time. Check out these five ways on how…

READ MORE

Quick question — how much does it cost you to acquire a new customer? It’s typically way more expensive to acquire a new customer than it is to keep an existing one. If you have the skills to turn that new customer into a client and retain them, then you’ll be foreseeing a huge marketing…

READ MORE

Most of the time, people are now relying on phones and are accustomed to constant access to information. The instant communication provided by mobile technology has resulted to impatient consumers who expect 24//7 customer attention. This poses a challenge for small businesses with a vast customer base but limited customer service resources. It’s possible for…

READ MORE

Every business wants to have happy and satisfied customers. Aside from bringing in more income, but also because having an irate customer can do damages to your business. Based on a reliable study, a dissatisfied customer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20…

READ MORE