Posts tagged "computer support"

There are many challenges one can face when explaining technical instructions to non-tech customers. First of all, you need to be aware that the customer’s IT vocabulary and know-how are quite limited. Second, the fact that they already contacted technical support means that they are already in a desperate, if not frustrated, situation. These could…

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Will new technology like smart homes or the Internet of things affect the tech support industry? Of course it will, because in fact, history shows us that any new technology will always affect any type of industry. With technical support very closely a part of both computer technology and Internet technology, it’s only natural that…

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