Imagine a call center business with more than 200 employees, or a large financial company with over 100 employees; companies these big or even bigger (imagine multi-national) have one thing in common when it comes to IT; they have their own IT department responsible for maintaining the computers, software, and to instigate repairs when needed. This is understandable considering that more than 95 percent of employees have their own computer.

It’s no different with Small-Medium Enterprises (SME’s). Employees of small or medium sized businesses will have their own computer. However, what would be missing from the SME is an IT department since they won’t be able to afford to maintain one. Compounding this is the fact that computers, like any electronic machine, will have an eventual breakdown, and will need to be fixed. And this is where professional IT support comes in. A good tech team will always keep your computers afloat and keeping your business from floundering.

Here’s how a professional IT team keeps your computers in tip-top shape and thus, increasing productivity for your business.

Increases Communication

Communication is a very important part of any business because businesses thrive on relationships. Thus, employees in SME’s often communicate with clients or among themselves using computers 70% of the time. A professional tech support team can actually improve communications to increase productivity. They can recommend and reconfigure communications systems such as e-mails or VoIP to increase the effectiveness of communications.

Fixing, Optimizing, and Repairing

Having a tech support team means that the company won’t struggle should a computer bog down. Troubleshooting also doesn’t mean just fixing and repairing. A really good IT support team can optimize computer hardware and systems so everything runs faster and more efficiently. Likewise, the tech team can recommend the best anti-virus and anti-malware programs to protect the company’s vital business data.

New IT Solutions

The really professional and experienced tech support specialists stay up-to-date on the newest software and programs available. If your company is losing some of productivity due to the inefficiency of computer programs, tech support can help. A tech support team can help you find programs that are up to date, and utilize the newest technology.

24-Hour Support

In connection to fixing and repairing, a great advantage of tech support is the 24 hour service, 7 days a week. Having a tech support company watching your back can help your business immensely. Service that is available 24/7 increases productivity through features like remote access.

Tech Support Outsourcing Has a Lower Total Cost

In current economic environments, budgets have to be cut down. Unfortunately, businesses still rely on IT, but the cost of maintaining its own IT department is too expensive. Troubleshooting can give customer satisfaction a serious hit, unless an outsourced IT team troubleshoots for the company while normal work goes on.

Tech Support Can Help With Industry Compliance

Some SME’s may face challenging IT licensing and compliance requirements, and many proprietors don’t have a total understanding of how to comply with these regulations. Tech support providers always stay current on these requirements to avoid financial penalties.

IT is Becoming More Complex

Information technology is rapidly becoming more complex, and the ability of SME’s just to keep up is becoming more difficult. Applications, databases, software, and virtualization are transforming the face of business IT and SME’s aren’t that readily equipped to keep up with constant changes. Relying on the right tech support company to keep up makes good business sense.

There are many advantages to having tech support, and if you want to increase the productivity of your business, take a look at your local tech support team so they can help you.

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This entry was posted by Staff Writer on Thursday, October 2, 2014 at 10:06:12 PM and is filed under Small-Medium Business.

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