Our services are not limited to specific products. We handle a wide range of issues that you may experience in categories such as:

We are constantly adding more products and issues supported to serve you better. Should you want to add more to the list of supported products and issues, you can send in your request.

Desktop Setting up of computer straight out-of-the-box Activating the Operating System Installing MS Office Applications Partitioning and formatting of hard drive Installing and troubleshooting for mouse, keyboard, and monitor Setting-up user accounts and permission rights Customizing desktop icons, sounds and themes Setting-up Internet connection with Cable, DSL or Dial-up connections Installing and configuring security software such as anti-virus and anti-spyware Sharing files and printers with other computers on your network Installing new hardware components such as memory, hard drives, cameras etc. Configuring automatic updates from Microsoft® Configuring of computer applications remotely Configuring resolutions and display options

Notebook Setting up of computer straight out-of-the-box Activating the Operating System Installing MS Office Applications Partitioning and formatting of hard drive Configuring power options to optimize battery life Configuring touchpad sensitivity Setting-up user accounts and permission rights Customizing desktop icons, sounds and themes Setting-up Internet connection with Cable, DSL or Dial-up connections Installing and configuring security software such as Anti-virus and Anti-spyware Sharing files and printers with other computers on your network Installing new hardware components such as memory, hard drives, cameras etc. Configuring automatic updates from Microsoft® Configuring of computer applications remotely

Windows 98, Millennium (ME), 2000, 2003, XP, and Vista Installing Microsoft® Windows® Operating Systems Setting-up user accounts and permission rights during installation Configuring Network Properties Setting-up wireless network properties Resolving operating system errors Installing and setting-up browsers (Internet Explorer, Mozilla, Netscape, and Opera) Defragmenting of hard drives Remote support for installing other MS Applications Navigating through different operating systems Identifying error codes and appropriate resolutions Installing MS Office Applications Troubleshooting "blue screen" errors Troubleshooting invalid page faults

MS Built-in Applications Installing MS Office Applications Installing Multi-media applications Installing and configuring email and chat applications Troubleshooting system and application errors (excluding error messages related to       computer programming languages, script programming and debugging) Remote assistance in installing most software applications Adding Printers and Installing Printer Software Installing Updates and service packs from Microsoft Configuring Window Firewalls

Printers and Scanners Installing and configuring printers and scanner for the first time Troubleshooting printing problems such as garbled print-out, Adding and installing Printers and Scanners Updating printer or scanner software for new features and fixes Getting printers to work with Print Servers

Digital Cameras Installing digital camera software on computer Fixing connection problems Burning pictures on CD's or DVD's Resizing pictures and improving picture quality Scanning digital cameras for viruses from other computers Upgrading software and drivers for your digital camera Replacing memory cards Troubleshooting problems related to operating systems like not recognizing the camera

Keyboard, Mouse, and Monitors Keyboard, mouse, and monitors not responding Installing keyboards, mouse, and monitors with additional features Updating drivers and software Configuring mouse sensitivity Setting-up left and right click button functions Troubleshooting for keyboard shortcuts to function

CD-ROM /DVD Drives Installing internal and external CD-ROM/ DVD Drives Burning CD's or DVD's Installing and utilizing popular burning software such as Nero, Roxio, and Sonic Troubleshooting for CD auto play Configuring computer to automatically copy CD contents once inserted

Webcam Installing, configuring, and troubleshooting webcams Using webcams on chat applications such as Yahoo Messenger and MSN Messenger Troubleshooting for webcam not showing images when webcam application is open Slow loading webcam Troubleshooting for sound Setting-up refresh rate Installing and updating webcam drivers

Universal Remote Using and troubleshooting Logitech Harmony Universal Remoter

MP3 / MP4 Players File extension problem Unable to play some files Updating Firmware Computer doesn't recognize the MP3 player Unable to copy files to and from the MP3 player Using the recorder feature of the MP3 player

Hard Drives and Memory Installing and troubleshooting additional hard drives and memory

Network and Internet Installing and Configuring network hardware Network hardware supported include: wired and wireless network adapters, routers,       access points, powerline networking devices, wireless bridges, range expanders,       print servers, media streamers Migrating from wired connections to wireless Unable to get online using router Tips and solutions in improving wireless signals Securing Wireless Connections using the best wireless encryption and security       standards Connecting or even creating HotSpots Sharing files and printers between computer on the network Configuring Network properties for new Internet connections (DSL, Cable, Dial-up, 3G       broadband etc.) Setting-up routers for FTP, Web and Game servers We support most brands of networking products. Setting-up VPN connections

VoIP Setting-up Skype and Yahoo IP phones Creating, importing and exporting contacts Installing IP phones base stations on computer

Securing your computer Setting-up and configuring anti-virus, anti-spyware and firewall software Scanning and Cleaning-up of virus, spyware, adware stored on your computer Preventing email spam Repairing infected files Preventing other computers from accessing your computer in the network Implementing password protection for files Encrypting and compressing files on your computer

Backing-up important information on your computer Backing-up Email and Outlook data Backing-up registry files Backing-up files Backing-up hard drive

Software Application Usage Basic how to's on common office applications such as presentations software,       spreadsheets, word processors and email applications Configuring personal firewalls and security software Setting-up parental controls Configuring and customizing web browsers such as Internet Explorer, Mozilla Firefox,       Safari and Opera. Installing and Setting-up Email Applications such as MS Outlook and Mozilla Thunderbird Using popular Media Players Using compression software such as WinZip, WinRAR, windows built-in file compressor Updating software with new patches

Software Application Troubleshooting Troubleshooting installation problems Program or utility has an error when it attempts to load Troubleshooting email applications Computer prompts that there is not enough disk space while installing program Unable install messaging application Unable to log-in to Yahoo Messenger, MSN and other chat applications Troubleshooting why you are not able to access certain websites Formatting documents in Microsoft Office or OpenOffice Using calendar in MS Outlook or Evolution calendar Managing/sorting email messages in MS Outlook / Evolution Inserting signatures in MS Outlook and Evolution Mail

PC Diagnostics Diagnosing RAM needed by computer Checking CPU usage Diagnosing network and testing speed Checking and uninstalling unwanted applications affecting computer's speed

PC Tune-up and Optimization System tuning for faster response Adding virtual memory Installing new RAM Configuring power management Defragmenting hard drive Repairing, cleaning, and/or removing infected files Deleting unnecessary files from hard drive Scanning hard disk for damaged files and folders Clearing temporary Internet files Setting-up start-up files and applications Optimizing hard disk performance Providing tips on preventing 'freezing' computers